• Dispatch Coordinator

    Job Locations US-PA-KUTZTOWN
    Posted Date 2 weeks ago(11/7/2018 11:59 AM)
    Requisition ID
    Admin Support, Clerical & Service Coordinators
    Employment Type
    Regular - Full Time (4)
    Travel Requirements
    Position Code
  • Position Description

    Dispatch Coordinator


    Full time dispatch position in a fast paced third party logistics environment. Individual will be responsible for arranging lanes for 10+ drivers on various shifts.


    Monday to Friday operation with 1 Weekend Day per Month (Saturday or Sunday toward the end of the month - customer volume increases).


    Job Responsibilities:
    Route 10+ lanes in the New England and Mid-Atlantic states
    Responsible for maintenance of daily order spreadsheet
    Track shipment
    Problem solving
    Heavy emphasis on customer service functions
    Work close with warehouse personnel
    Other various office functions


    • High School diploma or GED
    • One (1) year or more of transportation, warehouse or distribution environment experience preferred
    • Strong verbal and written communication skills
    • Demonstrated customer service skills
    • Intermediate level Microsoft Office skills preferred
    • Knowledge of/experience in a transportation environment, (i.e. shipping, receiving and inventory management, distribution or dispatch) preferred
    • Knowledge of warehouse and or software applications, routing and dispatch software systems preferred
    • Understanding of DOT, OSHA, and all related safety regulations strongly preferred


    • Create/maintain daily dock schedules; communicate with carriers regarding setting appointments and updating load statuses
    • Interact with the customer to communicate order changes and updates
    • Interact with customer and contractors - answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
    • Work closely with the inventory department and on-site personnel to resolve and problems with the day's orders
    • Provide tactical front line support for all command center activities at the account level and after hours support via cell phone and remote access as required
    • Process Small Package in Warehouse Management System
    • Perform admin tasks for area or shift. Maintains filing systems and documents per Standard Operating Procedure (SOP)
    • Assist in supporting standard facility Key Performance Indicators (KPI) which consistently meet/exceed established goals in safety, quality, sanitation and maintenance
    • Maintain various Excel spreadsheets and reports. Execute analysis and data preparation in support load leveling
    • Provide all support function activity including accuracy and timeliness of data processing, reporting, analysis, and all other customer specific inquiries
    • Perform other duties as assigned


    ryder-logo Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


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