• Customer Logistics Manager - - Carrier Management

    Job Locations US-NC-CHARLOTTE
    Posted Date 2 weeks ago(2 weeks ago)
    Requisition ID
    Logistics/Distribution/Transportation Management
    Employment Type
    Regular - Full Time (4)
    Travel Requirements
    Position Code
  • Position Description

    As our Customer Logistics Manager you will be immediately responsible interfacing with Operations, Sales Managers, & VP's on carrier teams. You will manage and improve the services we provide to our customers while you develop and implement valuable customer performance measurements, forecasting, managing carrier scorecards and publishing to the carrier base, using the scorecards to manage carrier performance and take corrective action, and develop relationships.


    Excel, Access, & Tableau skill set is required.


    Bottom line: If you are an engaging, charismatic leader who enjoys overcoming challenges and can successfully drive culture change through metrics and scorecards, enjoy analytics, planning & forecasting, this very well may be the role for you! 


    • Associates degree or 4 years of related experience is required
    • Advanced Level Skills in MS Excel such as keyboard short cuts, creating macros, merge, merge queries, templates, table techniques, and working with images and text
    • Minimum 1 (one) year of supervisory experience required
    • Experience with ground transportation operations including DOT, OSHA and all related safety regulations


    • Bachelor's degree preferred
    • Three to five years experience in logistics, transportation, warehouse or industry related field is preferred
    • Knowledge/Experience in transportation environment (i.e., Shipping, receiving and inventory management, distribution or dispatch preferred)
    • Knowledge of warehouse and or software applications, routing and dispatch software systems preferred
    • Excellent written, verbal and organizational skills preferred


    • Attainment of productivity goals resolving customer issues
    • Quality Assurance Safety Management and reporting New Employee training
    • Employee relations solutions Individual will be working in a dynamic environment focusing on delivery of continuous measurable improvement to the customer
    • Ensure functional area meets all productivity goals and objectives

    ryder-logo Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.





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