• Customer Logistics Manager - Track & Trace

    Job Locations US-NC-CHARLOTTE
    Posted Date 2 weeks ago(2 weeks ago)
    Requisition ID
    Logistics/Distribution/Transportation Management
    Employment Type
    Regular - Full Time (4)
    Travel Requirements
    Position Code
  • Position Description

    The Customer Logistics Manager of Track & Trace is a key operational role responsible for ensuring and providing timely workflow tools and information including pricing approvals, negotiating with transportation providers to obtain the best rates and services, and troubleshooting any issues that may be escalated to them by the Carrier Services Representatives. They are responsible for managing accounts, while continuously seeking out additional growth opportunities with clients.



    • Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
    • Measures and monitors carrier’s service levels to ensure benchmarking is tracked within the TMS (Transportation Management System) system.
    • Provides direction and sets pricing guidelines for Carrier Services Representatives.
    • Researches and determines growth opportunities within the accounts.
    • Prepares and distributes “load-build” reports for customers and carriers.
    • Works directly with customers on the receipt and processing of transportation requirement requests.
    • Assists in the training of Carrier Services Representatives.
    • Acts as a next level reviewer for troubleshooting errors and/or issues.
    • Proactively handles customer shipment routing requests.
    • Utilizes various transportation software systems to facilitate material movement, planning, and scheduling.
    • Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
    • Ensures customer expectations are met or exceeded by completing accurate and timely scheduling/dispatching of trucks.


    • Associates degree or 4 years of related experience is required
    • Advanced Level Skills in MS Excel such as keyboard short cuts, creating macros, merge, merge queries, templates, table techniques, and working with images and text
    • Minimum 1 (one) year of supervisory experience required
    • Experience with ground transportation operations including DOT, OSHA and all related safety regulations


    • Bachelor's degree preferred
    • Three to five years experience in logistics, transportation, warehouse or industry related field is preferred
    • Knowledge/Experience in transportation environment (i.e., Shipping, receiving and inventory management, distribution or dispatch preferred)
    • Knowledge of warehouse and or software applications, routing and dispatch software systems preferred
    • Excellent written, verbal and organizational skills preferred


    • Attainment of productivity goals resolving customer issues
    • Quality Assurance Safety Management and reporting New Employee training
    • Employee relations solutions Individual will be working in a dynamic environment focusing on delivery of continuous measurable improvement to the customer
    • Ensure functional area meets all productivity goals and objectives

    ryder-logo Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.





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