• Continuous Improvement Manager

    Job Locations US-IL-NAPERVILLE
    Posted Date 4 days ago(8/16/2018 11:25 AM)
    Requisition ID
    Lean Supply Chain Solutions
    Employment Type
    Regular - Full Time (4)
    Travel Requirements
    Greater than 60%
    Position Code
  • Position Description

    This Continuous Improvement Manager is leading the Continuous Improvement efforts for a newly established 4PL/LLP services team focused on a single client that has recently grown through multiple acquisitions.  The Team is charged with exciting challenge of understanding and documenting current logistics operations processes, systems and resources, as well as designing and implementing improvements for the future. 


    This is a dynamic team! The Continuous Improvement Manager will be involved in multiple projects and requires the individual to thrive in a changing environment, while taking on a multi-faceted role.


    Key Deliverables Include:

    • Creating documented Process Maps and Standard Operating Procedures
    • Establishing and standardizing short and long term metrics and KPIs
    • Developing the tools to capture and distribute metrics and KPIs
    • Identifying and documenting savings opportunities, which transition into formalized projects
    • Winning the organizational support to drive change for the customer



    • 10+ years of experience in Supply Chain, Logistics, or Transportation
    • Deep familiarity with Lean tools and methodologies, including implementation
    • Experience leading and facilitating Value Stream Mapping exercises and other Lean-based activities for Continuous Improvement
    • Extensive background in launch, cultural engagement and promotion, ongoing maintenance, etc.



    • Leads collaborative work sessions and discussions on acquisition transition and current/future state (VSM exercise)
    • Works closely with Solutions Engineer on Process Flow Diagrams and Standard Operating Procedures
    • Ownership and maintenance of LTP (Long Term Plan) from concept to publication
    • Introduces appropriate Lean tools for CI projects and ongoing work
    • Drives A3 assembly and reporting outputs
    • Elicits change through focused CI efforts to support operations and drive out cost
    • Effectively utilizing lean and engineering methodologies, tools, root cause analysis and waste reduction with a bias for action
    • Key client interface and will interact with client employees at all levels and various functions/departments across the business


    • Bachelor's degree in Engineering, Business, Supply Chain Bachelors Degree or minimum of 10 years relevant work experience
    • Master's degree in Supply Chain Management or Industrial Engineering preferred
    • Ten (10) years or more experience in the Distribution, Warehousing and/or Manufacturing, Transportation, Supply Chain Logistics industry
    • Ten (10) years or more experience in the Distribution, Warehousing, Transportation, Supply Chain Logistics industry preferred
    • Lean: Proficiency with: Creating Cell Designs, Managing Material Flow, Design Plan for Every Part Systems (PFEP), Setting up/operation of Kanban, Supermarket Systems Pull Systems, Lean Mfg Systems, Developing and most important managing to: Leader Standard Work, Visual Management Systems and Management Accountability Systems, Plan-Do-Check-Act (PDCA)
    • Warehouse Engineering: Mastery with: Product Slotting, Distribution Center MHE, Studying Labor Standards (time studies), Distribution Layouts and optimization of flow, Warehouse Metrics, Headcount rationalization and forecasting, Data Profiling, Working with ambiguous data sets and customer requirements to develop a Supply Chain Solution, WMS Functionality and Processes required to implement engineering designs/solutions/proposals Aptitude to learn a new business and systems
    • Effective interpersonal skills, Builds and manages effective teams, System and change implementation skills, Strong verbal and written communication skills
    • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Ability to work independently and as a member of a team, Flexibility to operate and self-driven to excel in a fast-paced environment, Capable of multi-tasking, highly organized, with excellent time management skills
    • MS Office, MS Project and/or Transportation/Warehouse Management Systems (TMS and WMS) and Network analysis tools, MS Visio, Statistical and/or Transportation Analysis Tools (Minitab, SAS, Matlab, i2, Tmod, ILPS), Mapping analysis tools and/or Simulations and inventory/Network Design tools Mapping analysis tools (advanced level) preferred
    • Transportation Design: Extensive knowledge of Dedicated Services and Managed Transportation Networks. Required knowledge of all available equipment types such as; dry van, temperature control, flat bed, other specialized equipment. Transportation Design Tools ie; JDA, Appian, Network Design Tools ie; Llamasoft, Transportation Management Systems ie; JDA, OTM, Mapping Software ie; Tableau (expert level)
    • Lean, TPS, QMS preferred
    • American Production Inventory Control Society (APICS) and/or Supply Chain Logistics Certification preferred


    • Effective facilitation and execution of Value Stream Maps & Kaizen Events through all stages (A3 charter ideation / creation, pre-work identification and completion, delivery of results in Kaizen week, regular follow up and follow through on sustainment). Independently identifies process gaps, recommends and implements process improvement. Management of the lean transformational activities and projects at one large customer account or multiple customer accounts, directing the assessment, development, launch and continuous improvement activities related to specific business and day-to-day frontline associate interface and implementation of lean at the site
    • Provide formal and informal training, coaching, mentoring to Ryder associates: must be able to translate Business System concepts to local situations and help individuals and teams progress in understanding and correct application for sustainable business improvements. Assisting and/or leading the execution of Lean Assessments. Coach process owners how to use engineering and Lean methods to achieve operational excellence. Support business start-ups, retrofits and expansions including pricing inputs, go-live and steady state certifications. Oversee all functions related to quality assurance and processes for a start-up or expansion
    • Supervise a team of continuous improvement engineering professionals, make employment decisions (hire, promote, coach, development) and performance management. Manages multiple and complex Supply Chain projects. Regularly interacts with Senior Management and/or customer
    • Lead the development and execution of strategy blueprinting, scorecarding and key performance indicator action plans. Establishes and implements performance measures. Provide regular reports of data and actions to measure progress against the site objectives. Work with site leadership to conduct assessments of critical site and business needs. Actively partnering with process owners to ensure results delivered / future state achieved and ability to connect the dots in the Operations function and ensure business priorities come first. Establish agenda and frequency and lead the regular Management Review meetings. Develop a thorough effective and timely continuous improvement plan to address the top business needs at Ryder sites (transformation plan development and execution). Drive process improvement activities to achieve dramatic improvement in the key business metrics of safety, quality, delivery, cost, and employee development
    • Develop advanced competency in wide range of engineering methods, Lean tools, and quality standards and coaches employees in the use and implementation of CI, Quality Assurance, & Lean principles. Applies company methodologies and tools and engineering methodologies/tools such as product slotting, studying labor standards (time studies), layouts and optimization of flow, data profiling and analysis, and resource modeling to improve distribution and/or transportation operations. Provide regular reports of data and actions to measure progress against the site objectives. Makes Inventory and/or Supply Chain strategy recommendations
    • Serve as the business owner, establish and regulate the standards for Quality Management Systems based on company and/or industry standards. Oversee internal auditing to ensure regulatory compliance and certification. Facilitate regular Performance Reviews with operations leadership and monitor metrics. Develop/implement strategy to manage scope and meet customer expectations. Manage the design, implementation, monitoring and maintenance of the QMS based on established company and/or industry standards. Implement and monitor a standardized corrective action system Support regulatory compliance and certification requirements
    • Performs other duties as assigned


    ryder-logo Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


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