• End User Support Analyst

    Job Locations US-MI-NOVI
    Posted Date 1 week ago(4/16/2018 9:31 AM)
    Requisition ID
    2018-53900
    Category
    Information Technology
    Employment Type
    Regular - Full Time (4)
    Travel Requirements
    0-10%
    Position Code
    8370
  • Position Description

    Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder's business.

    Requirements

    • High school diploma or equivalent
    • Minimum three (3) years of experience in IT support
    • Strong verbal and written communication skills
    • Excellent analytical/technical ability and problem solving/troubleshooting skills
    • Flexibility to operate, and self-driven to excel, in a fast-paced environment
    • Must be highly organized with excellent time management skills
    • Detail-oriented with excellent follow up practices
    • Experience utilizing a help desk ticketing queue  

    Ability to:

    • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers and supervisors)
    • Work independently and as a member of a team in a fast paced multi-task environment with minimal supervision
    • Work well under pressure, successfully meet schedules, work independently while interacting with personnel from differing management levels, and produce high-quality work with minimal supervision

    Intermediate knowledge and experience of:      

    • PC troubleshooting technical skills (Windows 7 and Windows 10)
    • Troubleshooting smartphones and tablets (Android and iOS)
    • Troubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applications
    • Troubleshooting printers
    • Troubleshooting network issues, TCP/IP, DNS and DHCP
    • Understanding network concepts

     

     

    Responsibilities

    • Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tablets, smartphones, Blackberry devices, air cards and hand held scanners to all levels of end users
    • Responsible for imaging, configuration, installation of PCs and end user data recovery
    • Utilize IT incident/change/asset management system to document, prioritize and track requests
    • Install, maintain and repair PC hardware (including printers) and software
    • Coordinate hardware warranty repairs with the vendor as required 

    Additional jcf3037: 

    • Provide Level 2 IT support to end users with PC hardware, software, printing, mobile devices, PC re-images, data recovery, e-mail and software installation issues
    • Provide hands-on IT technical support
    • Adhere to IT procedural guidelines and policies
    • Decommission and disposal of IT equipment and responsible for the accuracy of the asset management information
    • Provide support during employee relocations and other projects as required
    • Ability to provide 24/7 on call support if needed
    • Perform other duties as assigned

     ryder-logoRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

     

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