Service Support Managers – RCRC
If you have strong maintenance technical knowledge and have always wanted to work in a customer service environment, we have a great opportunity. We are looking for current or former Service Managers, Shop Supervisors or Technician in Charge candidates who are used to dealing with breakdowns and identifying the failure or issue and working through an action plan to get the vehicle rolling as quickly as possible. You will own the issue from beginning to end by determining the best course of action for the customer and ensuring we find the correct solution either internally or through a third party vendor.
We are hiring 30 Service Support Managers to work in our Roswell, GA call center or remotely as part of the RCRC team. We know we need expertise in RCRC that has the technical know-how to diagnose the issue with the customer over the phone and work to get the best and correct solution for them. You will be empowered to do what you need to do to help the customer as quickly and efficiently as possible. Our customers count on us and we want to get them back on the road, as soon as we can!
Who is going to be right for this role? Someone who is experienced in diagnosing service failures or issues and wants to ensure our customers are taken care of. If you are someone who enjoys solving problems for our customers and has great communication skills, this could be a great opportunity for you! You’ll be doing meaningful work, helping our customers when they need us the most. And, if you want a change from working in the shop environment, to try something different, this could be a great opportunity for you and you do not need to relocate to Roswell, GA, to do it! We will set you up remotely.
Are you right for the role? We’ll be frank, you need to be confident in your technical knowledge and in your ability to deal with urgent situations. You will need to be able to influence other shops or vendors to deal with the issue right away to help the customer. You will need to not give up and own this issue up until resolution. Our customers are counting on us!
Here’s how it will work:
You will support customers who have more complicated service failures and issues. This will be anywhere across the US and Canada for our Platinum RCRC customers. You will work set shifts, up to five days a week. We are open 24 hours per day, 7 days a week. You will work either in Roswell, GA or remotely. You will work with our customers by phone utilizing our systems and processes to ensure resolution.
Your major responsibilities will include:
We are looking for a successful candidate with:
Hourly Pay Rate:
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.