Claims Representative Physical Damage

Posted Date 1 week ago(2/15/2018 10:51 AM)
Requisition ID
Employment Type
Regular - Full Time (4)
Travel Requirements
Position Code

Position Description

The Physical Damage Claims Representative handles low-to-mid-range exposure physical damage claims under Ryder's self-insured, self-administered liability program. This individual manages the repair of commercial vehicles, working with preferred vendors as well as appraisers.


  • Bachelor's degree in a related field
  • Two (2) years or more of experience in physical damage claims
  • Demonstrated ability in handling and resolving low-to-mid range liability exposures
  • Strong claim technical skills
  • Strong commitment to the principles of customer focus
  • Effective interpersonal skills and ability to communicate clearly in verbal and written communication
  • Strong negotiation skills and ability to deal effectively with insurers
  • Understanding of relevant laws and regulations governing physical damage claims in the U.S. (beginner level)
  • Understanding of insurance coverage (beginner level)
  • Comprehensive understanding of relevant laws and regulations (beginner level)


  • Investigates and adjusts claims, as well as directs independent adjusters, experts, and other vendors in the claim handling processes
  • Interacts with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants, on an ongoing basis
  • Manages litigation to ensure claims are handled appropriately, according to the applicable jurisdiction
  • Assists Claim Manager in the identification of exposures and recommends solutions
  • Manages indemnity and expense costs properly
  • Interacts with primary and excess insurance carriers and re-insurers on files meeting reporting thresholds
  • Alerts Claim Manager to changes, and proposed changes, in laws that could impact Ryder's liability program
  • Updates field operations personnel on claim status
  • Supervises outside vendors and experts retained to assist in the investigation
  • Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments
  • Performs other duties as assigned

ryder-logoRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


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