National Rental Customer Relations Specialist

US-GA-ALPHARETTA
3 weeks ago
Requisition ID
2017-48395
Category
Accounting/Finance
Employment Type
Regular - Full Time (4)
Travel Requirements
0-10%
Position Code
8490

Position Description

The National Rental Customer Relations Specialist is a natural extension between the National Rental Team and their customers by providing assistance and support. The National Rental Customer Relations Specialist will have regular interaction with the National Rental Manager and the customers within their Book of Business in order to proactively identify and address key account issues such as account setup, invoicing issues and billing quality to increase customer service levels and retention.

Requirements

  • Associates Degree or 5 Yrs Related Experience required
  • Rental Sales Experience (Preferred but not required)

ADDITIONAL REQUIREMENTS:

  • Travel Requirements 10%
  • Proven customer service skills.
  • Solid experience in drafting and preparing written material such as proposals.
  • Excellent written, verbal and active listening skills.
  • Ability to ask the right questions to understand the real issues.
  • Can work independently with minimal supervision.
  • Strong time management skills, ability to assess and prioritize multiple requests.
  • Strong people skills: peer relationships and persuasiveness skills
  • Acute attention to detail.
  • Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/unhiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, chart formatting options, v-lookups and pivot tables.
  • Intermediate level skills with MS Power Point such as working with templates, using multimedia objects and custom animations, adding interactions, and publishing competed presentations.
  • Basic computer skills such as using an internet browser, such as internet explorer; using an internet search engine, such as Google. Understand URLs create bookmarks (or favorites) within your browser; download files or save the target of specific URLs upload files by using simple web forms; send and receive email with attachments.
  • Thorough understanding of Ryder's Communication Platforms (F.I.S., C.A.R.M.S., RIDE)
  • Proven problem analysis, providing creativity in solutions

Responsibilities

  • Act as the central point of contact for the NRM and their customers, manage and facilitate operation and tactical issues, allowing the NRM to manage the strategic C level relationship within an account. Provide regular touch points to the customers to ensure satisfaction with Ryder.
  • Directly Responsible Individual (DRI) for account set up & updates of key information and instructions (i.e. rates, contacts and customer requirements) for all of the accounts within your book of business.
  • Based on customer feedback or data analysis, coordinate resolution of customer issues with other areas within Ryder to identify root cause and ensure corrective action has been completed. Create and process credit memos via the CMW System.
  • Provide National Rental Manager (NRM) with information gleaned throughout year to better align Ryder's product lines with customer needs and to consistently look for ways to enhance current transportation solutions and higher levels of customer satisfaction. Raise any significant customer issues to NRM in an expedient manner.
  • Participate in projects related to enhancements in billing, fleet analysis and customer trends. Provide assistance with culminating National Rental Customer Reviews to the NRM annually.

ryder-logo Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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