Operations Fleet Manager

US-LA-BATON ROUGE | US-LA-JEFFERSON | US-LA-SCOTT
4 weeks ago
Requisition ID
2017-48193
Category
Operations Management
Employment Type
Regular - Full Time (4)
Travel Requirements
40-50%
Position Code
8134

Position Description

The Operations Manager plans, organizes, controls, manages, and coordinates all functions for a group of FMS branch locations under the oversight of the Director of Operations (DOO). This position participates in strategic planning with the DOO and the VP of Operations and is responsible for budgets, profit and loss, expenditures, parts inventory and equipment, management of the assigned personnel; maintenance management, managing customer relationships and key customer metrics; management of key quality and compliance metrics; and management of key asset related metrics.


This position will collaborate with different teams across the organization to achieve overall business objectives. Collaborative relationships may include: Director of Sales (DOS) and/or Manager of Sales (MOS), Director of Rental (DOR) and/or Manager of Rental (MOR), Director of Quality Assurance (DQA) and/or Manager of Quality Assurance (MQA) and HR and other region staff positions.

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Requirements

  • Bachelor's degree in business, transportation or equivalent work experience
  • Master's degree in operations management or other business related discipline preferred
  • Five (5) years or more experience in managing operations in a Fortune 500 company. Experience should include but not be limited to; managing processes, recruiting and developing talent, explaining operations processes to clients and employees, solving problems, and managing in a technical environment including multi-site responsibility
  • Building strong strategic relationships, able to resolving disputes
  • Set goals/manage performance, and built talent
  • Competitive, Focus on execution, pushing for sustained performance improvement; capable to implement change
  • Empowering leadership, recognition and appreciation, supportive and inclusive
  • Clear Communications with employees, customers, vendors and peers. Concise, factual and influential communicator
  • Ability to:
    • Manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
    • Build strong customer relationships
    • Analyze and interpret financial data
    • Manage conflict and reconcile differences
    • Present information and ideas clearly and understandably to others
    • Listen, write, and speak effectively. Inform, explain, and give instructions
    • Achieve effective results by assigning tasks to others
    • Effectively plan and develop long-range strategies that successfully accomplish objectives
    • Think strategically and understand business planning
    • Exert influence on changing the status quo and exercise leadership in bringing about new directions
    • Find solutions to problems using creativity, reasoning, and past experiences along with the available information and resources
    • Work within tight time frames and meet strict deadlines
  • Effective interpersonal and negotiation skills
  • Excellent collaboration and team building skills
  • Demonstrate problem solving skills
  • Demonstrate time management and priority setting skills
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Highly thorough and dependable
  • Lean Six Sigma/Kaizen (advanced level)
  • Financial statements, terms, and related source documents (advanced level)
  • Maintenance Operations, Rental, Asset Management, Sales and Safety Transportation industry knowledge (advanced level) preferred

Responsibilities

LABOR MANAGEMENT:

  • Manage resources including coordination of people, budgets and supplies, providing proactive guidance as well as communication to senior management with forecasted needs and planning for both short-term and long-term requirements of business
  • Effectively manage total labor hours applied in maintenance and related service activities for all domiciled vehicles, including effective management of in-sourced vs. outsourced labor
  • Utilize sound business/process disciplines and adhering to Company defined Standard Operating Procedures and other initiatives to maximize labor productivity and efficiency while meeting or exceeding all customer quality-related requirements
  • Effectively manage both union and non-union locations to create and maintain a talented, motivated, industry leading technical workforce
  • Maintain safe, environmentally compliant work practices, conditions and facilities, and driving a high priority safety culture through all levels of the work force
  • Develop, coach and manage the performance of direct reports across multiple locations

FINANCIAL & ADMINISTRATIVE MANAGEMENT:

  • Review financial statements, operations reports and other performance data to measure productivity and efficiency; prioritize issues and identify action plans for improvement
  • Full P&L responsibility for business/operations of assigned branches
  • Manage maintenance costs and budgets, and holding all branch locations responsible for meeting maintenance cost budgets and overall profit responsibilities
  • Utilize productivity and effective labor management disciplines to optimize overall net maintenance costs (running costs + unallocated maintenance)
  • Maximize revenue and margin or all product lines as well as at the Operating Profit level
  • Manage and optimize business unit overheads
  • Effectively manage parts and tires inventory
  • Ensure receivable collections and minimize DRO along with Region Finance Director and other BU personnel as appropriate
  • Coordinate & oversight of all administrative processes for assigned branches

CUSTOMER MANAGEMENT:

  • Translate corporate strategies into operational priorities; convey simple direction to employees, vendors and customers; create open two-way dialogue to obtain feedback
  • Use computer systems and business processes to schedule work and direct maintenance and customer service activities
  • Solve complex problems, using data and trends, employee information, and first-hand observation/inspection of maintenance activities
  • Manage operations-related initiatives to ensure the highest levels of service and retention of customers
  • Develop and maintain relationships with key BU customers, and actively engaging with Sales organization on customer-related initiatives

FLEET AND FACILITY ASSET MANAGEMENT:

  • Oversee operations-related asset management activities and metrics (e.g, inservice cycle times, outservice cycle times, out of service and sub %, etc.)
  • Work with Asset Management organization to effectively manage life cycle of vehicle assets and optimize overall earnings and ROA for the Company
  • Work with the Corporate Real Estate organization to optimize facility asset management, infrastructure and related costs, including consulting and negotiating with vendors, landlords, real estate agencies and city zoning agencies, etc

QUALITY AND COMPLIANCE MANAGEMENT:

  • Contribute to and implementing change initiatives to meet company goals; capable to build and communicate a solid case for change; able to gather feedback from stakeholders and act responsibly in-between DOO and employees as needed to achieve change outcomes
  • Meet or exceed all elements of the Company’s quality-related scorecards
  • Ensure that all locations are operating in compliance with established Company Standard Operating Procedures and executing all corporate initiatives
  • Ensure that all locations are meeting or exceeding process and facility standards as developed by the Quality Assurance/Maintenance Standards organization
  • Ensure that all parts and related purchases are conducted through approved Company procurement programs
  • Ensure that all breakdowns and service calls are handled in accordance with Company policy and BU meets or exceeds established metrics
  • Meet or exceed all safety-related metrics
  • Performs other duties as assigned

 

ryder-logoRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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