Customer Care Inbound Associate II

US-GA-ALPHARETTA
1 week ago
Requisition ID
2017-46941
Category
Accounting/Finance
Employment Type
Regular - Part Time (5)
Travel Requirements
0-10%
Position Code
9824

Position Description

As part of the Ryder team, the Inbound Associate II will handle a variety of tasks including handling incoming call volumes, researching Ryder invoices, explaining charges, comchecks and communicating with external field personnel to close Salesforce cases within 2-day service level agreement (SLA).

Requirements

  • High school diploma or equivalent
  • Intermediate level MS Office and Windows skills
  • Minimum of one (1) year of experience working with customers
  • Good command of English language, with strong oral and written communication skills
  • Follow-up skills and attention to detail
  • Ability to effectively handle multiple tasks with limited supervision and operate effectively as part of a team in a call center environment
  • Adherence to departmental goals and metrics
  • Effective listening skills
  • Ability to handle stressful situations and high call volumes
  • Knowledge of systems and tools (FIS, Carms, Salesforce, etc.) and truck industry experience preferred

 

Responsibilities

  • Handle incoming calls
  • Solve problems and investigate/resolve a variety of issues and requests
  • Enter all cases in Salesforce
  • Perform other duties, as assigned

ryder-logo Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

 

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