The Quality Auditor is responsible for performing and accessing quality phone and/or case audits to identify potential process inefficiencies and operational inefficiencies, while gauging the quality of work performed by all departmental agents. Specific responsibilities for this role include performing daily case and/or call audits while accessing performance issues with management, tracking the audits, scoring the performance of the team members, and writing audit reports on a daily basis.
Candidates must possess excellent interpersonal skills, both written and oral, are required to effectively communicate audit observations, and are expected to exhibit the ability to translate and effectively communicate operational trend issues to their department leaders. The Quality Auditor must be able to balance multiple projects and effectively manage their time to meet deadlines and commitments to our department. This position requires strong analytical and technical skills, as well as careful attention to detail and commitment to a high quality of work.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.