Spec II SSC Customer Start Up & Rate Specialist

1 week ago
Requisition ID
Employment Type
Regular - Full Time (4)
Position Code

Position Description

The Customer Start Up & Rate Specialist is responsible for identifying special billing and invoice requirements for high volume contractual customers and for managing the set up process. The role updates repair rates and manages multiple types of spreadsheets/reports.


  • High School diploma or equivalent
  • Bachelors degree in a related field preferred
  • Five (5) years or more previous work experience in a related field
  • Five (5) years or more with basic accounting practices and procedures
  • Five (5) years or more project management experience preferred
  • Demonstrates analytical skills
  • Demonstrates problem solving skills
  • Ability to prioritize, structure, and schedule tasks to maximize effort and meet deadlines
  • Strong verbal and written communication skills
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
  • Ability to work independently and as a member of a team
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Capable of multi-tasking, highly organized, with excellent time management skills
  • Detail oriented with excellent follow-up practices
  • Intermediate level skills with MS Windows, MS Word and MS Excel


  • Represent the Revenue Department in customer start-up implementation conference calls: Initiate follow up meeting with sales, determine special invoice and billing requirements, offer solutions based on system, and SSC business capabilities
  • Manage and delegate identified start up tasks to Specialist I and Associate II from start to completion; communicate status or issues to management team; make recommendations for process improvements and implement
  • Act as the subject matter expert for the comprehensive product line, identify maintenance table product line issues, and work with IT for possible solutions
  • Update labor and parts markup based on contractual language
  • Analyze and calculate date for reporting and metrics, as well as reconcile assigned balance sheet accounts
  • Performs other duties as assigned.

ryder-logoRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. 


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