Mgr Customer Logistics - 1st shift

US-IN-Greenwood
2 weeks ago
Requisition ID
2017-45896
Category
Logistics/Distribution/Transportation Management
Employment Type
Regular - Full Time (4)
Travel Requirements
0-10%
Position Code
2174

Position Description

The Customer Logistics Manager is responsible for the operational function(s) of assigned work group(s) in a logistics operation. This position provides direct supervision of employees, ensures compliance with company and location policies, procedures and work instructions in order to provide a safe and productive work environment, optimum customer service and accurate records.

 

The incumbent may interact with carriers and/or customers depending on the complexity and scope of the organization. All work is subject to review by the LM/SLM and Ryder Corporate Process Owners such as Finance, Human Resources, Safety, etc., as error could result in customer dissatisfaction, loss of profit, safety or security incidents.

Requirements

  • High school diploma or GED
  • Bachelor's degree in logistics, supply chain, or related field preferred
  • Two (2) years or more of experience in logistics, warehouse or industry related field
  • Two (2) years or more of supervisory experience
  • Three (3) years or more of problem solving skills experience, use of formal Root Cause Countermeasure Systems preferred
  • Ability to:
    • Prioritize and organize work, along with strong follow-up, analytical, problem solving and sound decision making skills
    • Effectively communicate in both verbal and written forms with customers, employees, peers and management, Ability to effectively communicate in both verbal and written forms with customers, employees, peers and management
    • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
    • Work self-directed with minimal supervision
    • Work independently and as member of a team
    • Manage individual performance and employee relations
  • Flexibility to operate, and self-driven to excel, in a fast-paced environment
  • Capability to multi-task and highly organized with excellent time management skills
  • Detail-oriented with excellent follow-up practices
  • Intermediate computer skills
  • Exposure to Lean principles, systems and tools (beginner level) preferred
  • Knowledge of:
    • Warehouse Management Systems (WMS) (intermediate level) preferred
    • Material handling equipment may be required based on position (intermediate level)  preferred
    • OSHA (intermediate level)
    • DOT and Hazmat (intermediate level) may be required based on the account preferred

Responsibilities

• Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
• Provide leadership for employees through in depth training and continuous review of employee understanding of policies, procedures and processes; create a productive work environment through effective communication, coaching, motivating and leading by example
• Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results
• Hire, train and supervise Leads, Customer Logistics Supervisors (CLS), and/or hourly employees in the assigned work group(s)
• Support and aid in the development of system and process training for employees in the work group(s); perform administrative functions to include tracking of time, attendance and performance feedback
• Instruct and enforce location safety management plans, training and processes
• Assign employees to individual tasks and ensure required tools are available
• Perform other duties as assigned


ryder-logo Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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