Customer Logistics Coordinator

US-MI-WARREN
2 weeks ago
Requisition ID
2017-45722
Category
Logistics/Distribution/Transportation Management
Employment Type
Regular - Full Time (4)
Travel Requirements
10-20%
Position Code
2173

Position Description

The Customer Logistics Coordinator (CLC) will provide front-line supervision and administrative support for the location. Primarily responsible for the assignment of work to non-exempt personnel, as well as the attainment of daily operational goals within his/her assigned functional area.

Requirements

  • High School diploma or equivalent is required
  • One to three (1-3) years experience in warehouse, transportation, logistics or distribution environment
  • Experience in a customer service environment
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)
  • Ability to work independently and as a member of a team
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Capable of multi-tasking, highly organized, with excellent time management skills
  • Detailed oriented with excellent follow-up practices
  • Must possess strong verbal and written communication skills
  • Ability to prioritize, organize and accomplish work
  • Knowledge of/experience in transportation, warehouse or distribution environment (e.g. shipping, receiving, inventory management, distribution or dispatch preferred) 
  • Knowledge of warehouse and/or software applications, routing and dispatch software applications preferred
  • Understanding of DOT, OSHA, and all other related safety regulations strongly preferred

Responsibilities

  • Payroll/billing
  • Adherance to safety maintenance and compliance
  • DOT log review, preparation and submission
  • Conduct safety training and orientation
  • First point of contact for collisions and injuries
  • Update/Maintain STAR
  • Conduct safety meetings in conjunction with other management
  • Handle front line customer requests; identify and elevate any customer issues, if needed
  • Act as a liaison between hourly workers and management
  • Elevate any employee relations issues, as appropriate                 
  • Quality assurance
  • Dispatch/routing
  • Driver communications (e.g. location updates, settlement reports, weekly paycheck stubs)
  • Profit and Loss (P&L) responsibility (e.g. supplies, expenses, etc.)
  • Accounts Payable (A/P)
  • Maintain location A/P log
  • Supply/uniform ordering
  • Maintain all attendance / vacation records for hourly employees
  • Key Performance Indicators (KPI) reporting to manager prior to distribution

ADDITIONAL RESPONSIBILITIES:

  • RD 2000 responsibilities
  • SOX invoice reconciliation preparation for approval at the highest level
  • Recommend location process initiation and/or improvements needed
  • Location-specific requirements may be required
  • Other duties, as assigned

ryder-logo Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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