Application Support Specialist

US-FL-MIAMI
2 months ago
Requisition ID
2017-44493
Category
Information Technology
Employment Type
Regular - Full Time (4)
Travel Requirements
0-10%
Position Code
8373

Position Description

As part of the Ryder team, the Procurement Application Support Specialist I position will provide application support to users who utilize Procurement and AP SaaS Systems.

Requirements

  • Bachelor's degree in Business, Information Technology or Management Information System
  • Three (3) years or more experience in IT, preferably in Software, SaaS Solutions and/or helpdesk
  • Demonstrates problem solving skills. Strong analytical/technical ability, problem solving and troubleshooting skills
  • Strong verbal communication and listening skills. Must be able to effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need and be able to discuss technical solutions in a non-technical manner
  • Aptitude to learn a new business and systems. Ability to quickly learn new applications and new technologies
  • Strong written communication skills
  • Ability to:
    • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
    • Work independently and as a member of a team. Self starter with ability to work independently and as a member of a team
    • Prioritize, structure and schedule tasks to maximize effort and meet deadlines. Work well under pressure, successfully meet schedules, and work independently while interacting with personnel from differing groups and management levels, to produce high-quality work with minimal supervision
  • Capable of independent decision-making
  • Demonstrate time management and priority setting skills. Capable of multi-tasking, highly organized with the ability to prioritize work effectively and excellent time management skills
  • Detailed oriented with excellent follow-up practices
  • Possess strong technical aptitude. Experience in SaaS solutions preferred
  • Ability to assess a situation, seek multiple perspectives, gather information if necessary and solve issues
  • Basic skills in Microsoft Office, SQL and Oracle SQL to create, select, execute and delete statements (beginner level)
  • Strong PC skills including but not limited to I.E., Excel, PowerPoint, Word and Outlook (advanced level)
  • Knowledge in Ariba solutions (intermediate level) preferred

Responsibilities

  • Monitor ticket queues and alerts to resolve issues, receive and reply to support requests through help desk application
  • Provide timely response, meeting all defined service level agreements and ensuring resolution to all reported issues
  • Interact with Application Managers for all items requiring escalation to additional support teams
  • Develop and deliver user training
  • Facilitate technical meetings to drive the recovery of issues
  • Responsible for the analysis, troubleshooting and resolution of second level technical incidents while adhering to departmental procedures
  • Proactively learn new technologies to support applications as they become part of the Ryder portfolio strong customer service skills
  • Create and update system support technical documentation
  • Perform other duties as assigned

 

ryder-logoRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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