The Senior Service Manager II (Sr. SM II) manages the operations and personnel for approximately 601+ equivalent truck units comprised of one or more locations. This position may have Service Managers, Shift Supervisors, Technicians-In-Charge, Customer Service Coordinators, parts-responsible persons, and administrative assistants to support the needs of assigned location. At this level of a complex operation, the Senior Service Manager II must be able to accomplish results through the effective delegation of work and responsibilities and effective management of the team, thus ensuring business objectives and labor requirements are met.
The Senior Service Manager II is responsible for ensuring that the needs of the customers are being met while balancing the financial targets against the requirements of the business. This position is responsible for the management of each location's performance against comprehensive metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions, the Senior Service Manager II is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position for Maintenance Manager or Manager of Quality Assurance roles.
• Operations Management:
• Labor Management:
• Customer Management:
• Financial Management:
• Asset Management:
• Quality Management:
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.